Chloe's Auto Repair & Tire ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website at chloesautorepair.com or interact with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and vehicle information you provide when booking an appointment, requesting a quote, or contacting us.
- Automatically Collected Data: IP address, browser type, device information, pages visited, and referring URL — collected through cookies and analytics tools.
- Location Data: Approximate location based on IP address to provide relevant location information.
2. How We Use Your Information
- To schedule and manage service appointments
- To communicate with you about your vehicle service
- To send service reminders and promotional offers (with your consent)
- To improve our website, services, and customer experience
- To analyze website traffic and usage patterns
- To comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and services (e.g., appointment scheduling platforms, analytics services), provided they agree to keep your information confidential.
4. Cookies and Tracking
Our website uses cookies and similar tracking technologies (including Google Tag Manager and Google Analytics) to enhance your experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
5. Third-Party Services
Our website integrates with third-party services including our appointment scheduling platform, TireConnect (tire shopping), and Google Maps. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Disable cookies through your browser settings
8. Text Messaging (SMS)
When you call a Chloe's Auto Repair & Tire shop phone number, we may send transactional SMS about that call (for example missed-call, after-hours, or voicemail notices) and allow replies for customer care. Message frequency is low and event-based (typically 0–3 messages per call). Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Carrier partners may process messages solely to deliver them. Full program details: Text Message Program.
See also our Terms of Service.
9. Children's Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us: